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Customer Service

Overig

communicatieklantbelevingservicemanagementrelatiemanagementdigitalisering

Duration

4 years

Level

HBO (Applied Sciences)Also part-time

Outlook

Uitstekend

What will you learn?

(Klantenservice) In the Bachelor's degree program Customer Service, you learn to professionally deal with customers in various situations. You develop communication skills, learn conflict management, complaint handling and relationship management. The program combines psychology, marketing and business administration. You work on practical projects where you analyze customer journeys, design service procedures and measure customer satisfaction. You also learn to work with digital channels, social media and modern communication technologies for optimal customer experience.

Core Subjects

Career Prospects

You can work as a customer experience manager, relationship manager, service desk coordinator, customer advisor or customer service team leader. Roles in sales support, account management and customer success are also possible.

Where can you study this?

Hogeschool Utrecht

HBO
Data from DUO Open DataView open days →

Possible Job Matches

Right after this study

Jobs you qualify for immediately
Mid-level

Salesmanager

€48,000 - €72,000

Mid-level

Accountmanager

€40,000 - €60,000

Mid-level

Customer Success Manager

€45,000 - €65,000

Mid-level

S&OP / IBP Manager

€50,000 - €75,000

Mid-level

Beleidsambtenaar

€42,000 - €66,000

Mid-level

Merchandiser

€36,000 - €54,000

Mid-level

Content Creator

€32,000 - €55,000

Operational

Klantenservice Medewerker

€2,200 - €3,200

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