ICT Service Management

(ICT Service Management) In the AD ICT Service Management program, you learn how to professionally organize and manage ICT service delivery within organizations. You develop skills in ITIL processes, incident and problem management, change management, and service desk activities. Additionally, you learn to work with ticketing systems, monitoring tools, and reporting software. Subjects such as IT Service Management, Customer Relationship Management, Project Management, and Communication Skills are central. This AD distinguishes itself from a full HBO bachelor's degree by teaching you directly applicable skills with a strong focus on practical ICT management. You work on realistic cases where you might set up a service desk or design an incident management process. Internships at ICT companies, help desks, or IT departments of large organizations are mandatory components of the program. The education is perfect for practically-oriented students who enjoy being the link between technology and users, and who want to enter the job market quickly.